I am nervous because my dog has never boarded before.
As a result of the special hands-on care, comfortable accommodations, competent & well-trained team, the quality of the facility, and the number of personalized activities we offer, our guests usually adapt very well and enjoy the wonderful experience of being part of our family. If you have any concerns, please feel free to stop by anytime during business hours for a tour of our boarding accommodations and facility.
Do I need to bring food for my dog?
All of our canine guests are fed Purina Pro Plan dog food during their stay. If your pet is on a special diet, or they have a particular food they enjoy, you are welcome to provide your pet’s regular food. If you choose to bring your own food, please pack the food in a sealed container or a sealable bag. Feeding time is early morning and mid-afternoon. Pets can be fed once or twice a day. For those pets that are grazers, we can leave a bowl of food for them to nibble on throughout the day. We are happy to accommodate your pet should they need specific feeding instructions. It is recommended you limit the amount of food you provide your pet on the day of admission due to the natural excitement your pet may experience upon arrival at Chisholm Creek Pet Resort. Likewise, food and water should be limited for the first hour or two after your pet arrives home. This will allow your pet ample time to settle down before feeding.
What should I have prepared for my pet’s arrival?
Activity and bathing requests should be made at the time the reservation is made. Current vaccination records for Rabies, Distemper/Parvo (DHLPP), Bordetella, and Canine Influenza should be requested by your vet to be faxed or emailed before your arrival date. Our fax number is (316) 854-5427 and email is email@example.com. When dropping your pet off, please make sure to provide contact numbers just in case we need to contact you.
What is your cancellation policy for reservations?
During certain busy seasons and holidays, we require a $50 deposit to guarantee your pet’s reservation. That deposit will be deducted from your balance upon departure. If you need to change or cancel a reservation, please notify us at least 7 days in advance to avoid the forfeiture of your deposit.
What happens when a pet in our care needs veterinary care?
If your pet should require medical attention while in our care, we make every attempt to contact you or your emergency contact. If we are unable to reach you, our customary procedure is to contact your veterinarian. All charges incurred will be your responsibility. If it is an emergency, we will take your pet to the closest veterinarian.
How do I make reservations?
For reservations, please fill out our online form or call us at 316-744-0191. Our reservation specialists will be happy to discuss all of the lodging, grooming, and daycare options that Chisholm Creek Pet Resort has to offer! Holiday and peak reservations should be made well in advance and require a $50 deposit.
Can I come in for a tour?
As we are taking steps to continue to open up or services safely, we are now able to offer scheduled tours. We ask that you limit the number of people to only 1, please do not bring your dog, and please wear a mask for the safety of you and our staff. Please call to schedule a time specifically for you. The hours we have available will be Monday – Friday between 10am – 4pm.
I’d like my dog to get exercise while lodging. What are my options?
We have many great options to keep your pet entertained and exercised during its stay with us. For an additional cost, your pet can participate in our day camp program, individual walks, and can even have a private lesson with our trainer.
Can I bring in my pet’s toys and bedding?
We supply Kuranda Beds, (a raised cot), and bedding for all dogs and cats that stay with us, so no need to worry about them not having any comfy bedding. We ask that you please do not bring any bedding or belongings from home. You may to bring a t-shirt that smells like you as a comfort, a nylabone or antler for those that are prone to chewing. Limiting items brought is to help keep you as well as our staff as safe as possible.
Can I pick up my dog on a Sunday?
Most boarding kennels are closed on Sundays, but as a courtesy to our customers, we provide checkout hours from 4 p.m. to 6 p.m. Like hotels, our rates are based on the day of lodging, not as an overnight charge, therefore you will be charged a day of lodging if you are picking up on a Sunday or after 12 p.m. Mondays through Fridays.