Frequently Asked Questions

FAQ
Q?I am nervous because my dog as has never boarded before.
A.

As a result of the special hands-on care, comfortable accommodations, competent & well trained staff, the quality of the facility, and the amount of personalized activities we offer, our guests usually adapt very well and enjoy the wonderful experience of being part of our family. If you have any concerns, please feel free to stop by anytime during business hours for a tour.

Q?Do I need to bring food for my dog?
A.

All of our canine guests are fed Purina Pro Plan dog food during their stay. If your pet is on a special diet, or they have a particular food they enjoy, you are welcome to provide your pet’s regular food. If you choose to bring your own food, please pack the food in a sealed container or a sealable bag. Feeding time is early morning and mid afternoon. Pets can be fed once or twice a day. For those pets that are grazers, we can leave a bowl of food for them to nibble on throughout the day. We are happy to accommodate your pet should they need specific feeding instructions. It is recommended you limit the amount of food you provide your pet on the day of admission due to the natural excitement your pet may experience upon arrival at Chisholm Creek Pet Resort. Likewise, food and water should be limited for the first hour or two after your pet arrives home. This will allow your pet ample time to settle down before feeding.

Q?What should I have prepared for my pet’s arrival?
A.

Activity and bathing requests should be made at the time the reservation is made. Vaccination records for Bordetella, Distemper/Parvo, and Rabies should be faxed over before arrival. When dropping your pet off, please make sure to provide contact numbers just in case we need to contact you.

Q?What is your cancellation policy for reservations?
A.

During certain busy seasons and holidays, we require a $50 deposit to guarantee your pet’s reservation. That deposit will be deducted from your balance upon departure. If you need to change or cancel a reservation, please notify us at least 7 days in advance to avoid the forfeiture of your deposit.

Q?What happens when a pet in our care needs veterinary care?
A.

If your pet should require medical attention while in our care, we make every attempt to contact you or your emergency contact. If we are unable to reach you, our customary procedure is to contact your veterinarian. All charges incurred will be your responsibility. If it is an emergency, we will take your pet to the closest veterinarian.

Q?How do I make reservations?
A.

For reservations, please call us at 316-744-0191. Our pet care consultants will be happy to discuss all of the lodging, grooming, and daycare options that Chisholm Creek Pet Resort has to offer! Holiday and peak reservations should be made well in advance and require a $50 deposit.

Q?Can I come in for a tour?
A.

Absolutely! Our welcoming staff will be available to give you a personal tour of our facility during any of our open hours. Please understand that weekends are our busiest time and you may have a bit of a wait if you come in then.

Q?I’d like my dog to get exercise while lodging. What are my options?
A.

We have a few great options to keep your pet entertained and exercised during its stay with us. For an additional cost, your pet can participate in our daycamp program, individual walks, and can even have a private lesson with our trainer.

Q?Can I bring in my pet’s toys and bedding?
A.

You are more than welcome to bring in a toy or two for your pet. If you bring toys from home, please be sure to mark them with your last name. With the ability of the pets to knock the toys out of their suite, we do ask that you do not bring in any toys that could not be lost. Having your scent nearby can be important for your dog. You are welcome to bring a t-shirt of yours (that you are willing to forfeit) that we can place on our bedding to help your pet feel more at home.

Q?Can I pick up my dog on a Sunday?
A.

Most kennels are closed on Sundays, but as a courtesy to our customers, we provide checkout hours 4 to 6 p.m. Like hotels, our rates are based on the day of lodging, not as an overnight charge, therefore you will be charged a day of lodging if you are picking up on a Sunday or after 12 p.m. Mondays through Fridays.